You can place individual calls or group calls, in both audio or video, for free on WhatsApp. WhatsApp’s global popularity is due in large part to its accessibility, cross-platform functionality, and simple, straightforward features. From video calls to document sharing, WhatsApp offers many ways to communicate worldwide. If you regularly use WhatsApp Business to talk to customers, you’d probably also be interested in using WhatsApp Business for desktop. Because constantly going back and forth between your phone and laptop is inefficient and quite frankly just annoying. Now, allow permissions to share photos and videos, along with other data like contacts and files. Here is a step-by-step guide on how to convert WhatsApp to a business account.

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Come to think of it, how would customers be able to find and connect with your business or brand if it’s missing some vital information? Here are some ways to add this information to your WhatsApp business account. This includes information you want your customers to know, such as hours of operation, description, and products and services. Your profile is the first thing people see when they want to message you, so it’s important to set it up for effective business communication and marketing.

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Read more about WhatsApp for business here.

While most users don’t even realize it, when they start using group chats, there is an almost certainty, that their chat is going to be stored in the cloud and there is no way to opt out. Most of WhatsApp chats are stored without encryption, which means that they aren’t necessarily private. However, the average user wouldn’t realize this based on the way that the app misleads the public.

Go to your mobile setting for the WhatsApp Business app and turn on the Access to notifications, audio, contacts and all media files. This will enable seamless sharing and accessibility to everything on your app. You can easily find the WhatsApp Business app on the Google Play Store and App Store. So, the first thing you need to do is install the WhatsApp Business application on your mobile. Reduce response times and manage all your social messages in one place with Hootsuite Inbox. Social commerce is what happens when savvy marketers take the best of eCommerce and combine it with social media.

This can, for example, be your company logo or an image of what you sell. WhatsApp can enhance the reach and productivity of a business. According to industry estimates, WhatsApp has more than 2 billion users worldwide as of 2022. Though WhatsApp’sfinancial statements aren’t public (Meta doesn’t break down its revenue by company), Forbes estimated potential revenue to be $27–$29 billion by Q1 of 2022. Koum, along with his co-founder Brian Acton, has long been an advocate for the privacy of WhatsApp users. WhatsApp was founded in 2009 by Brian Acton and Jan Koum as an alternative to pricey SMS services. Vanessa Page is a serial entrepreneur and millennial expert.

Unlike some other platforms, WhatsApp doesn’t use special usernames. This means anyone who uses WhatsApp is automatically added to your contact list, which makes set up a breeze. Both the WhatsApp Business application and the options to use WhatsApp Business on your phone work perfectly fine for small businesses. If you run a company with one or two people, you probably won’t get too many messages anyway. But when the volume of messages on WhatsApp increases and your team grows, you may need to start using the WhatsApp Business API. Customer service Trengo is the all-in-one customer service software solution that enables you to make customers happy.Sales Generate more leads by having the lowest possible response time. We hope by now you have an idea on how to make a WhatsApp Business account.

One of Spain’s leading insurance providers, Mutua Madrileña, offers personalized messaging for customers via WhatsApp on more than 1,000 topics. In the first six months of using this new channel for customer support, the company had received nearly half a million messages, making up 23% of digital customer inquiries. As the third most used social media platform besides Facebook and YouTube with over two billion users Whatsapp has proven to be the most popular app for getting in touch with your customers.

It can be done by asking customers to sign up on your website where they will provide their phone number or you can do that in a physical store. Create a form and ask them to include their phone number so as to get in touch with you. Remember you are trying to make a sale and at the same time you are offering them valuable products. If you miss your Call-To-Action, you have missed the whole point which is marketing.

This tracks the number of products and services sold through WhatsApp. This provides insights into how well your business is doing and how much of your products are being sold. To keep your customers engaged and respond on time, this is designed to help you respond to your customers quickly which boosts customer satisfaction. To track your engagement you can use the analytics provided by WhatsApp business API providers or you can use a third-party tool. These analytics dashboards provide insight into click through rates, message open rates, number of visits rate, etc. As I said earlier a retailer can use Whatsapp business APIs to automate order processing, notify customers of their orders, and handle requests.